Why should a driver maintain a professional appearance and demeanor when operating a passenger vehicle, beyond simply following traffic laws?

Pick an answer

1. It builds passenger confidence and reflects the seriousness with which the driver treats their safety responsibility
2. This concern applies only to chartered trips, not regular scheduled routes
3. Professional demeanor matters only during a company inspection
4. Appearance and demeanor have no bearing on passenger safety or trust, since passengers are assumed to judge a driver only on route performance

Correct!

Not quite. The correct answer is highlighted.