A passenger asks you to negotiate a lower fare directly with them, bypassing the normal payment system. What should you do?

Pick an answer

1. Agree only for a regular rider you recognize, since a familiar passenger is less likely to report an off-book discount
2. Decline and direct them to the normal fare process
3. Agree as long as it's paid in cash
4. Agree if the difference in fare is small

Correct!

Not quite. The correct answer is highlighted.